KEEP THE DISCUSSION FUTURE BASED Avoid rehashing the past. Establish some issues about the future to be resolved during the meeting. For example, “What would you like us to tell callers about where to reach you?” “Would you like us to forward mail or advise the sender of your new address?” “How can we best describe your job here to future employers who may contact us?” Make the employee feel that his input has bearing. Uncertainty about what a former employer will tell callers causes high anxiety, so address it directly and show that it is resolvable. This way it is not left simmering beneath
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