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Justification: The employee can feel justified in using violence when the employer has taken everything away. Alternatives: He may perceive fewer and fewer alternatives to violence, particularly if he has exhausted all appeals processes. Consequences: His evaluation of the consequences of violence changes as he sinks lower. If he feels angry enough, particularly if he feels humiliated, the consequences of violence may become favorable. Ability: Often, angry current or former employees over-estimate their ability to deliver violence. This is dangerous because they are more likely to try ...more
The Gift of Fear: Survival Signals That Protect Us from Violence
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