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It turns out that products that deliver less than 3 percent more value than those currently available often fail. By contrast, most successful new products and services (defined here as products that maintain or incrementally grow a company's market share and/or revenue) typically deliver between 5 and 10 percent more value than currently available products. Product and service ideas that deliver 20 percent or more value often result in dramatic increases in market share, revenue, and profit.
What Customers Want (PB): Using Outcome-Driven Innovation to Create Breakthrough Products and Services
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