Matthew Ackerman

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Furthermore, the people involved had to somehow determine whether the tilting indicated a serious construction defect. I was curious to know how they handled this question, for there was inevitable uncertainty. How could they know that the problem was just ordinary settling, that loading the steel frame would in fact level out the floor? As Rouillard acknowledged, “variances can occur.”
The Checklist Manifesto: How to Get Things Right
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