When teams were relatively reactive, waiting for direction from above, extraverts drove the best results. They asserted their visions and motivated teams to follow their lead. But when teams were proactive, bringing many ideas and suggestions to the table, it was introverts who led them to achieve greater things. The more reserved leaders came across as more receptive to input from below, which gave them access to better ideas and left their teams more motivated. With a team of sponges, the best leader is not the person who talks the most,23 but the one who listens best.
