‘You didn’t forget to tell Poor Mandy.’ Mandy is the other permanent member of the front-of-house team. She is not actually poor in the financial sense – she has just become known as ‘Poor Mandy’ here at Forest Manor Hotel and Spa because she’s always stuck between me and Lucas when we’re arguing about something. Poor Mandy doesn’t care about the way the stationery drawer is arranged. She just wants some peace and quiet.
