Who has budget and who influences spend? Who sets strategy? Who works closely with those who influence spend or set strategy, but who may be more available to you? Who is currently initiating projects in ways that are contrary to this approach? Who else is already concerned about the shape of work (even if for different reasons)? Who tracks current portfolios and work that impacts services? Whose priorities and issues are related to the same underlying conditions that a greater focus on services would help address? Who struggles with underfunded and overworked operations and is already
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