Have you ever read management interviews that claim they aren’t innovative, don’t have the best business leaders, aren’t “leveraging” technology, aren’t customer focused, don’t treat their employees well, don’t listen to shareholders, make bad capital allocations, and ignore the value of making “sustainable” investments? I haven’t. But the fact remains that most of the businesses I have encountered in my life as a consultant and as an investor have been deeply flawed in more ways than one. They either don’t know it or won’t admit to it.
