As Clay Shirky, who writes about technology and society, puts it, “A revolution doesn’t happen when society adopts new technologies—it happens when society adopts new behaviors.”14 The same is true of government. Although government must adapt to an increasingly digital world, the heart of the adaptation isn’t mobile apps, cloud computing, or even artificial intelligence. It is a willingness to put the needs of government’s many users ahead of the needs of the bureaucracy, and to learn while doing.
