People on the left like to talk about reducing administrative burden. They don’t want families in need to have to struggle through a 212-question form to get assistance. People on the right like to talk about reducing regulatory burden. They want companies to be able to focus on their businesses, not on confusing, time-consuming government paperwork, like submitting an entire year’s worth of documentation for a program doctors are going to be exempt from. Digital and service design skills in government address both these problems.
