And going through the work items was far from intuitive. While we were trying to determine the right way to count backlogged claims, for example, we came across a work item called “Stop Payment Alert—Claim Review.” There were 730,023 open items of that type. It seemed alarming, but EDD staffers explained that this work item is merely an automatic system-generated notice and could be ignored—in fact, most of those claims were probably fine to pay. But there was a different alert called “Stop Payment Alert” (without the “Claim Review”) that did mean what it sounded like and required attention.
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Yup. Seems right
