Applications for government benefits might be completed under similarly chaotic circumstances. Users who have a lot else going on in their lives need to be able to apply for the service without an undue burden of time, technology, and cognitive overhead. If they’re asked for documentation, the documents need to be ones they have access to. If they need to correspond with the program, there has to be a way for them to do so even if they lack a stable mailing address. If they have family who are undocumented immigrants, they may need reassurance that applying for a program won’t get them or
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