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I met one IT project manager in state government who was acting quite a bit like a product manager, fighting the same kinds of fights that Natalie had. She had gone through the PMP training but hadn’t bothered to take the certification test. She didn’t find the coursework very useful. “It’s all about the planning, mostly at the beginning of the project,” she said. “And then tracking the requirements.”
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
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