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You can have systems that do every possible thing policymakers can think of to ensure “program integrity” (in other words, making sure no one is getting a dollar more than they should) or you can have systems that scale. You can’t have both. And most of what policymakers do to ensure program integrity ends up costing far more in administration than the program saves on paying out benefits. Those costs include the failure of the system when the benefits are most needed.
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
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