“We need to bring technologists into all levels of government, so digital practices and concerns are built into policy decisions from the beginning. We need technologists to apply user-centered design to policy and put citizens and their needs at the center of the policy-making process.” It turns out that if the tech people you bring in spend time understanding the problem instead of trying to apply predetermined solutions, government actually buys less tech, not more, and at a lower cost, while delivering better outcomes.
