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After months of work to launch a product no one had the slightest interest in using—a social network built around instant messaging—he realized he could have just bought a few hundred dollars’ worth of Google ads promoting the service and discovered that no one clicked on them. Or he could have put together a barebones mock-up of the product in a couple of weeks and tested it with a few potential users—they would have told him the same thing.
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
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