Modernizing technology without rationalizing and simplifying the policy and processes it must support seldom works. Mostly, it results in much the same mess you had before, only now in the cloud. Many a tech modernization has gotten rid of the mainframes, the COBOL, and the green screens (or hidden them better) but has left the frontline workers just as confused and overburdened as before. Sometimes more so, because now they have to learn a new but still staggeringly complex system.
