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The left and right may disagree about how much of a safety net the government should provide or what kinds of constraints it should put on private companies, but both are equally frustrated that interactions with it are so much harder than they need to be. And each will gain from the other’s successes. Streamlined benefits processes can lead to lower administrative costs, which the right likes. Streamlined regulatory processes can mean higher rates of corporate compliance, which the left likes. Improving delivery won’t resolve all our political tensions, but it gives us something to work on ...more
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
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