Some work had indeed been done to speed up the system, but his office had sent a memo defining latency as a delay of over two minutes. If you clicked on a button or link, waited for a minute and fifty-nine seconds, and the page appeared, you were not to report latency. You could easily start a pot of coffee in that amount of time, or already be drinking a fresh cup of tea. But officially, that wasn’t a problem; Kevin had defined it away.
