Thomas B

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In government, culture eats policy. Even when legislators and policymakers try to give implementers the flexibility to exercise judgment, the words they write take on an entirely different meaning, and have an entirely different effect, as they descend through the hierarchy, becoming more rigid with every step. When rules rarely have their intended effect, more rules are not likely to improve outcomes.
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
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