More importantly, web forms can make things easier for users in ways that paper can’t, like hiding questions that are unnecessary for a particular user based on the answers they have already given. (If you don’t have dependents, for instance, you don’t need to see or answer questions about dependents.) But equity policies are often interpreted to mean that the questions asked across the different channels must be exactly the same, which is why you see government websites that clearly could leverage such branching logic but don’t do so.
