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Why did the contractor do that? “I saw other lines had these slashes so I thought I should put them in too,” he explained. This supposedly technical staff member had never written a line of code. Just as government’s core competency has been in contracting with vendors, some vendors’ core competency has been in getting those contracts. They may have lots of people who do account management and project management, but they don’t always have the people who can make the websites work.
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
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