When Natalie averted the Facebook for Doctors disaster, she had to pit her interpretation of the law against that of agency lawyers and policymakers. But she wasn’t arguing that they should ignore Congress’s explicit directions. Yadira isn’t arguing anything either; she’s just getting the job done. “We’re not following the letter of the law,” she admits. “But we’re producing the results that we know Congress intended.” That’s a level of product management—of taking charge and deciding what to do—that even the USDS, with its power as a White House unit, would find daunting. “I’m not worried,”
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