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Mike’s modern-day estimate resonates with a 1975 observation known as Gall’s Law, named for pediatrician and systems design theorist John Gall. “A complex system that works is invariably found to have evolved from a simple system that worked,” Gall wrote. “A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with a working simple system.”
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
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