But as Jake saw, the way you get 212 questions on a form for food assistance is not concentrated power, it’s diffuse power. And diffuse power is not just an artifact of the complexities federalism can bring, with decisions delegated down to local government and then aggregated back up through mechanisms like the county consortia. The fear of having exercised too much power, and being criticized for it, is ever present for many public servants. The result is a compulsion to consult every imaginable stakeholder, except the ones who matter most: the people who will use the service.
