Our digital age is different from previous eras not because information is sent electronically instead of physically but because technology has changed people’s needs, expectations, and behaviors. And native digital practices—user-centered, iterative, agile practices—allow for fast learning to keep up with those changing needs. The capacity government needs today is multifaceted, but one thing that’s clear is that digital can no longer be an afterthought. To borrow from our British counterparts again: “You can no longer run a country properly if the elites don’t understand technology in the
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