How Big Things Get Done: The Surprising Factors That Determine the Fate of Every Project, from Home Renovations to Space Exploration and Everything In Between

by Bent Flyvbjerg

We also noted that procurement and delivery were often accompanied by delays as lower-level employees at MTR contacted lower-level employees at the supplier. We advised that such decisions be pushed up the ladder, so that the CEO of MTR would contact the CEO of the supplier—a remarkably effective way to accelerate response time, we found.