“The control-room people aren’t going to get mad at us for intruding?” “Nah,” said Budd, “I know all those guys.” “How do you do it? How do you just instantly connect with people? Will said he once saw you walk up to a cop who was in the act of arresting a homeless man and both of them turned and greeted you by name.” “Well, that’s the key, knowing that everybody is different in the details but the same at the core. Every human being has one big, gaping weakness. It’s usually one of two things: a sucking hole at their center called ‘need’ or something they’ve desperately latched onto to fill
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