Sarah

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Instead, a bottom-line position evolves from a focus on the self, from a deeply felt awareness—which one cannot fake, pretend, or borrow—of what we need and feel entitled to, and the limits of our tolerance. We clarify a bottom line, not primarily to change or control the other person (although the wish to do so may certainly be there) but rather to preserve the dignity, integrity, and well-being of the self.
The Dance of Connection: How to Talk to Someone When You're Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate
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