Alex Bennert

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We can openly share competence as well as problems and vulnerability. We can warm things up and calm them down. We can listen and ask questions that allow us to truly know the other person and to gather information about anything that may affect us. We can say what we think and feel, state differences, and allow the other person to do the same. We can define our values, convictions, principles, and priorities, and do our best to act in accordance with them.
The Dance of Connection: How to Talk to Someone When You're Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate
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