Being seen as a dictator will do you harm, but if you submit to complexity and let go of the chain of command, chaos will consume you. The solution is to do as Marshall did: operate through a kind of remote control. Hire deputies who share your vision but can think on their own, acting as you would in their place. Instead of wasting time negotiating with every difficult person, work on spreading a spirit of camaraderie and efficiency that becomes self-policing. Streamline the organization, cutting out waste—in staff, in the irrelevant reports on your desk, in pointless meetings. The less
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