Step 6: Mix harshness and kindness. The key to man management is a balance of punishment and reward. Too many rewards will spoil your soldiers and make them take you for granted; too much punishment will destroy their morale. You need to hit the right balance. Make your kindness rare and even an occasional warm comment or generous act will be powerfully meaningful. Anger and punishment should be equally rare; instead your harshness should take the form of setting very high standards that few can reach. Make your soldiers compete to please you. Make them struggle to see less harshness and more
...more
