a group has a collective personality that hardens over time, and sometimes that personality is dysfunctional or adolescent. Changing it is difficult; people prefer what they know, even if it doesn’t work. If you lead this kind of group, do not play into its negative dynamic. Announcing intentions and making demands will leave people defensive and feeling like children. Like Lombardi, play the wily parent. Ask more of them. Expect them to work like adults. Quietly alter the spirit with which things are done. Emphasize efficiency: anybody can be efficient (it isn’t a question of talent),
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