Step 8: Be ruthless with grumblers. Allow grumblers and the chronically disaffected any leeway at all and they will spread disquiet and even panic throughout the group. As fast as you can, you must isolate them and get rid of them. All groups contain a core of people who are more motivated and disciplined than the rest—your best soldiers. Recognize them, cultivate their goodwill, and set them up as examples. These people will serve as natural ballasts against those who are disaffected and panicky.
