Now more than ever, we find ourselves dealing with people who are defensive and cautious, who begin any action from a static position. The reason is simple: the pace of modern life is increasingly growing faster, full of distractions, annoyances, and interruptions. The natural response for many is to retreat inward, to erect psychological walls against the harsh realities of modern life. People hate the feeling of being rushed and are terrified of making a mistake. They unconsciously try to slow things down—by taking longer to make decisions, being noncommittal, defensive, and cautious.
