“I used to have coffee with the assistants and the staff once a month when we were restructuring the company, and they would ask me whether they’d still have a job after we were done downsizing staff functions. I’d tell them to look at their phone logs. If they were primarily filled with calls coming from the field with customers wanting to buy something, that’s a good sign of job security. But if the calls were coming from the corporate office to the field just to get data for me, their days may be numbered. The message I was sending was clear: their job was not to kiss our fannies. Their job
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