In a looming strike situation with a Denver supermarket chain, the local union boss (who earned that title with his dictatorial behavior) was constantly threatening management not just privately but in the press as well. Behind the scenes, however, management was communicating with the rank and file at a store-by-store and even individual level, responding to every attack with an immediate response. In some cases, the response was so quick and spread so effectively that employees actually found management more credible and responsive to their questions and concerns than their own official
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