Sean Liu

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Carter withdrew to Camp David to engage in what may have been the first political “listening session” in which Americans from all walks of life made the sixty-five-mile trek to the president’s mountaintop retreat for what was essentially a ten-day-long focus group. The problem for Carter was that he listened too well, internalizing all the negativity and filtering out all the hope, and so the speech he eventually gave left everyone even more depressed.
Words That Work: It's Not What You Say, It's What People Hear
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