Steve A Krizman’s Kindle Notes & Highlights

Words That Work: It's Not What You Say, It's What People Hear, by Frank Luntz

brand-new potential advantage for companies that invest in live “help-now” operators rather than an automated machine to respond to complaints.

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Words That Work: It's Not What You Say, It's What People Hear

Words That Work: It's Not What You Say, It's What People Hear

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