Steve A Krizman

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“Convenience” has less to do with how we relate to the product itself or with what the product says about our own self-image; rather, “convenience” is about process, about what we have to go through to make a purchase, about how we shop. In concrete terms, “convenience” is directly proportional to time: the more time it takes, the less convenient it becomes.
Words That Work: It's Not What You Say, It's What People Hear
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