Steve A Krizman’s Kindle Notes & Highlights

Words That Work: It's Not What You Say, It's What People Hear, by Frank Luntz

“Quality,” “affordability,” and “choice” are all important aspects of “patient-centered”-ness,

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Words That Work: It's Not What You Say, It's What People Hear

Words That Work: It's Not What You Say, It's What People Hear

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