Kalidasan

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The reason for the effectiveness of questions in communication is quite obvious. When you assert, whether in politics, business, or day-to-day life, the reaction of the listener depends to some degree on his or her opinion of the speaker. But making the same statement in the form of a rhetorical question makes the reaction personal—and personalized communication is the best communication.
Kalidasan
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Words That Work: It's Not What You Say, It's What People Hear
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