I told her that the methods used by the Waterford factory in Ireland dated to the time of the Druids. I told her about the bells that chimed each day at the Waterford Castle (I was describing Harkness Tower) and assured her that each piece of Waterford was unique, like a snowflake, like a human soul. I didn’t know what would come out of my mouth next, and I was just as anxious as the customer to find out.
