QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

by John G. Miller

stress is a choice, because whatever the “trigger event,” we always choose our own response.

Stress isn't a choice, our reaction is. Worded poorly?

They can coach, counsel, teach, and guide, but no one changes another person. Change only comes from the inside, as a result of decisions made by the individual.

When you guide and teach, the end goal is still to change the way the employee thinks or does something. It's still change.