QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

by John G. Miller

Personal accountability is not a destination.

Rather, it’s a daily, moment-to-moment practice of avoiding the Incorrect Questions and asking QBQs instead.

Learning is really about translating knowing what to do into doing what we know. In other words, it’s about changing.

Managers are more effective when looking in the mirror and asking themselves, “How can I be a more effective coach for my people?” or “What can I do to get to know each individual on my team?” The QBQ is not a tool we use on others, but one we use on ourselves.

Please visit QBQ.com and OutstandingOrganization.com