As we write in Flipping the Switch (the companion book to QBQ!), “Ownership does not require having an equity stake in the organization or holding an official position of leadership. It simply means facing problems head-on instead of blaming, complaining, procrastinating, or making excuses. Ownership is personal accountability in its purest form.” It’s also an idea each of us can commit to in every area of our lives. Ownership: A commitment of the head, heart, and hands to fix the problem and never again affix the blame.
