It’s not about “us” versus “them” or asking IQs such as “Why did they overbook the plane?” “When will ground operations get their act together?” or “Who dropped the ball?” The better question is “What can I do right now to make a difference?” With one simple choice, making the best of a bad situation, Bonita made a difference for every person on that flight. That’s how personal accountability changes the world: one choice at a time.
