QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

by John G. Miller

Ownership: “A commitment of the head, heart, and hands to fix the problem and never again affix the blame.”

For the record.

Let’s appreciate people’s gifts and strengths just as they are.

“God grant me the serenity to accept the people I cannot change, the courage to change the one I can, and the wisdom to know. . . it’s me!”

Even though there are risks involved in taking action, the alternative, inaction, is almost never the better choice: Action, even when it leads to mistakes, brings learning and growth. Inaction brings stagnation and atrophy. Action leads us toward solutions. Inaction at best does nothing and holds us in the past. Action requires courage. Inaction often indicates fear. Action builds confidence; inaction, doubt.