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motivated by necessity. He takes a job when he needs one. He sticks with it because working is a necessity of life.
Another metaprogram is a person’s working style.
If you want to get the most out of your employees, or your children, or those you supervise, figure out their work strategies, the ways in which they’re most effective.
He always has to do things his way. Now he just might not be cut out to be an employee. He may be the kind of person who has to run his own business, and sooner or later he probably will
the crucial thing to remember is that the number of metaprograms you’re aware of is limited only by your sensitivity, awareness, and imagination. One of the keys to success in anything is the ability to make new distinctions. Metaprograms give you the tools to make crucial distinctions in deciding how to deal with people.
If there was a key word in the first half of the book, it was “modeling.” Modeling excellence is crucial to learning to rapidly create the results you desire. If there’s a key word for the second half of this book, it’s “flexibility”—the one thing effective communicators have in common. They learn how to calibrate someone and
then keep changing their own behavior—verbal or nonverbal—until they create what they want.
Values are one of the most important tools for discovering how a person works.
To deal effectively with people, we need to know what’s most important to them, specifically what their hierarchy of values is.
You can’t fill someone else’s needs if you don’t know what they are. You can’t help someone do the same for you, and you can’t deal
with your own conflicting values, until you understand the hierarchies in which they are interacting.
People have certain values that when violated cause them to leave a relationship.
by becoming consciously aware of their value hierarchy, they do come to understand why they do what they do.
If you want to manage well, you need to know an employee’s supreme values and how to fulfill them. If you don’t provide those, you’ll lose him, or at least never have him working at peak performance and enjoying his job.
If you just manage from your values and assume you’re being fair from your point of view, you’ll probably spend a lot of time feeling bitter and betrayed.
It’s not essential in life to have the same values as someone else. But it is essential to be able to align yourself with other people, to realize what their values are, and to support them and work with them.
“If a man hasn’t discovered something that he will die for, be isn’t fit to live.’”
So it’s absolutely crucial that you construct a map that’s as accurate as possible, that you determine what the other person’s map really is. You need to know not just the word they’re using, but what it means. The way to do that is to ask with as much flexibility and persistence as you need to construct a precise complex equivalence of what their value hierarchy is.
You need to develop an ongoing sense of your values and how they’re changing. So just as you need to regularly reassess the outcomes and goals you charted in chapter 11, you should regularly review the values that most motivate you.
confront and understand our values, we might just experience a general sense of frustration and unease; soon we’ll begin to filter all our experiences in life through these negative emotions until they become part of us, feelings of dissatisfaction that we may try to alleviate by overeating, smoking, and so on.
Instead of feeling uneasy about value conflicts we barely understood in the past, we can understand what’s going on within us, or between us and others, and begin to generate new results. We do this in many ways. We can reframe the experience so
that it’s most effective. We can change our evidence procedures by manipulating their submodalities, as we’ve done throughout this book. When values conflict, the real conflict is often between one of many evidence procedures. We can turn down the picture and the sound in such a way as to make the conflict unnoticeable. In some cases, we can even change the values themselves. If you have a value you wish were higher on your hierarchy, you can change its submodalities so it’s more like those at the top of the hierarchy.
Here’s the first key to the creation of wealth and happiness. You must learn bow to handle frustration. If you want to become all you can become, do all you can do, hear all you can hear, see all you can see, you’ve got to learn how to handle frustration.
Here’s a two-step formula for handling stress. Step 1: Don’t sweat the small stuff. Step 2: Remember, it’s all small stuff.
All successful people learn that success is buried on the other side of frustration.
Here’s the second key. You must learn bow to handle rejection.
To succeed, you must learn how to cope with rejection, learn how to strip that rejection of all its
power.
When you master the first three keys, you will begin to experience your life as hugely successful. If you can handle frustration, rejection, and financial pressure, there’s no limit to what you can do.
that’s where number four butts in. You must learn how to handle complacency.
Comfort can be one of the most disastrous emotions a body could have. What happens when a person gets too comfortable?
He stops growing, stops working, stops creating added value. You don’t want to get too comfortable. If you feel really comfortable, chances are you’ve stopped growing.
“He who’s not busy being born is ...
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Learn to judge yourself by your goals instead of by what your peers seem to be doing.
“Little things affect little minds.”
Here’s another way to avoid complacency. Stay away from coffeepot seminars. You know what I’m talking about. The sessions where everyone else’s work habits, sex life, financial status, and everything else become fair game. “Coffeepot seminars” are like suicide. They poison your brain by getting you to focus your attention on what other people are doing in their private lives instead of what you can be doing to enhance your experience of life. It’s easy to get caught up in these “seminars,” but just remember that people who do are merely trying to distract themselves from the boredom created by
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If you want to be complacent and mediocre, spend your time gossiping about who is sleeping with whom. If you want to make a difference, make sure you challenge yourself, test yourself, make your life special.
Here’s the last key. Always give more than you expect to receive.
You can be romanced by war, lured by junk food, or captivated by every trend that pours through the tubes. Someone once described advertising as “the science of arresting the human intelligence long enough to get money from it.” Some of us live in a world of perpetually arrested intelligence.

