We have to get the mission accomplished with limited resources. The only way to do this is with a ruthlessly efficient organization. And if I was causing unnecessary work, then I wanted to know about it. If the crew had a problem with what I was doing, I wanted them to tell me so I could fix it or explain why I had to do things that way, thus expanding my crew’s knowledge of limitations or requirements imposed on me. When people saw me opening myself to criticism, they opened themselves up. That’s how we made dramatic improvements. People could get inside one another’s minds.
